📢 The Institute of Banking Personnel Selection has released the IBPS Clerk (CSA) 16th Pre Admit Card 2026 for the CRP-CSA-XVI Online Preliminary Examination. Candidates who applied for the 11,403 Customer Service Associate posts can now download their call letters from the IBPS portal using their registration number and date of birth. The preliminary exam will be held on 10 and 11 October 2026.
Table of Contents
- Overview
- Vacancy Details
- Eligibility Criteria
- Important Dates
- Application Fee
- How to Download the Admit Card
- Selection Process
- Exam Pattern
- Important Links
Overview
The Institute of Banking Personnel Selection (IBPS) is conducting the Customer Service Associate recruitment under CRP-CSA-XVI for participating banks across India. A total of 11,403 Clerk posts are on offer across states and union territories for 2026.
Applications were invited online from 1 August to 28 August 2026. The pre admit card download went live on 1 October 2026. Candidates who qualify in the preliminary examination will move on to the online main examination, scheduled for 27 December 2026.
The pay scale for Customer Service Associate is ₹24,050 – ₹64,480. The official website is http://www.ibps.in.
Vacancy Details
The 11,403 posts are distributed state-wise as follows:
| State / UT | Vacancies |
|---|---|
| Andaman & Nicobar Islands | 18 |
| Andhra Pradesh | 186 |
| Arunachal Pradesh | 45 |
| Assam | 349 |
| Bihar | 491 |
| Chandigarh | 20 |
| Chhattisgarh | 265 |
| Dadra & Nagar Haveli | 18 |
| Daman & Diu | 7 |
| Delhi | 415 |
| Goa | 61 |
| Gujarat | 698 |
| Haryana | 196 |
| Himachal Pradesh | 97 |
| Jammu & Kashmir | 67 |
| Jharkhand | 182 |
| Karnataka | 1,414 |
| Kerala | 108 |
| Ladakh | 6 |
| Lakshadweep | 11 |
| Madhya Pradesh | 570 |
| Maharashtra | 1,051 |
| Manipur | 42 |
| Meghalaya | 22 |
| Mizoram | 17 |
| Nagaland | 31 |
| Odisha | 337 |
| Puducherry | 26 |
| Punjab | 481 |
| Rajasthan | 392 |
| Sikkim | 28 |
| Tamil Nadu | 675 |
| Telangana | 191 |
| Tripura | 64 |
| Uttar Pradesh | 1,731 |
| Uttarakhand | 145 |
| West Bengal | 946 |
| Total | 11,403 |
Eligibility Criteria
Educational Qualification: Candidates must hold a Bachelor’s degree in any discipline from a recognized university. Computer literacy is mandatory, and candidates must be proficient in the local language of the state or UT they applied for.
Age Limit: The minimum age is 20 years and the maximum age is 28 years, calculated as on 1 August 2026. Age relaxation applies for reserved categories as per government rules.
Important Dates
| Event | Date |
|---|---|
| Application Start Date | 01 August 2026 |
| Last Date to Apply | 28 August 2026 |
| Pre Admit Card Released | 01 October 2026 |
| Preliminary Exam Date | 10 & 11 October 2026 |
| Main Exam Date | 27 December 2026 |
Application Fee
| Category | Fee |
|---|---|
| General (UR) / OBC / EWS | ₹850 |
| SC / ST / PwBD | ₹175 |
| Ex-Servicemen (ESM / DESM) | ₹175 |
How to Download the Admit Card
- Visit the official IBPS candidate portal at ibpsreg.ibps.in.
- Open the “Download Pre Admit Card” link for CRP-CSA-XVI.
- Enter your Registration Number or Roll Number and your Password or Date of Birth.
- Submit the details and download the call letter; take a printout to carry on exam day.
Selection Process
| Stage | Details |
|---|---|
| Stage 1 | Online Preliminary Examination |
| Stage 2 | Online Main Examination |
| Stage 3 | Local Language Proficiency Test (LLPT) |
| Stage 4 | Document Verification |
| Stage 5 | Medical Examination |
Final selection will be based on merit in the Main examination after clearing all stages.
Exam Pattern
Preliminary Examination: 100 questions for 100 marks in 60 minutes — English Language (30 questions, 30 marks, 20 minutes), Numerical Ability (35 questions, 35 marks, 20 minutes), and Reasoning Ability (35 questions, 35 marks, 20 minutes). Candidates must clear the cut-off in each section. Shortlisting for the Main exam is based on preliminary exam performance.
Main Examination: 160 questions for 200 marks in 125 minutes — General/Financial Awareness (40 questions, 50 marks, 20 minutes), General English (40 questions, 40 marks, 35 minutes), Reasoning Ability (40 questions, 60 marks, 35 minutes), and Quantitative Aptitude (40 questions, 50 marks, 35 minutes).
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